Privacy Policy

Effective Date: January 1, 2026

YourCloudServer (“YCS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our websites, use our services, or interact with us.

By using our services or accessing any YCS website, you agree to the practices described in this Privacy Policy.

When you submit a support ticket or otherwise request assistance through YCS, you acknowledge that we will collect and process the information you provide (including any attachments) to (a) verify your identity and account, (b) diagnose and resolve the issue, (c) communicate with you, and (d) maintain records for operational, security, billing, and compliance purposes. If your ticket is billable under our Terms and Conditions or a separate written agreement, we may also process billing-related information necessary to invoice and collect payment.

1. Information We Collect

  • Name, email address, phone number
  • Company or organization name
  • Billing and payment information
  • Support requests and communications
  • Account credentials and authentication details
  • IP address, browser type, device information
  • Usage data, pages visited, and timestamps

Support tickets and attachments. If you submit a ticket, we collect the content you provide (for example: problem description, system details, logs, screenshots, files, and other attachments). Do not include sensitive personal information in a ticket unless it is necessary for your request.

2. How We Use Your Information

  • Provide, operate, and maintain our services
  • Authenticate users and manage accounts
  • Process payments and invoices
  • Respond to support requests and communications
  • Improve performance and user experience
  • Detect fraud, abuse, and security issues
  • Comply with legal obligations

We do not sell your personal information.

Billing and collections. If you request support that is billable, we may use your information to create estimates/quotes, track time and costs, issue invoices, process payments, and pursue reasonable collection efforts for past-due amounts, consistent with applicable law and any separate agreement you have with YCS.

3. Analytics and Monitoring

YCS may collect anonymized or aggregated analytics data to understand usage trends and improve services. This data is used internally and is not sold to third parties.

Operational logs. We may record events such as login activity, administrative actions, and system interactions for security, troubleshooting, and service reliability.

4. Sharing of Information

We only share information with trusted service providers, when legally required, or as part of a business transfer such as a merger or acquisition. All providers are required to protect your data.

  • Service providers. Hosting, email delivery, analytics, payment processors, support tooling, identity providers, and other vendors that help us operate (subject to contractual protections).
  • Payment processing. If you pay YCS, your payment information may be processed by a third-party payment processor. YCS does not intentionally store full payment card details except as provided by the processor (for example, last four digits and tokenized references), where available.
  • Legal and safety. To comply with law, enforce our terms, protect users, or prevent fraud/security threats.

5. Data Security

  • Encrypted connections (HTTPS / TLS)
  • Secure authentication and access controls
  • Infrastructure monitoring and logging

No method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your credentials and limiting who can access your account.

6. Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, or enforce agreements.

Ticket and billing records. We may retain support tickets, communications, and invoices for operational continuity, account history, security auditing, and legal/compliance purposes, even after a ticket is closed.

7. Your Rights

Depending on your location, you may request access, correction, or deletion of your personal information by contacting us.

For security and fraud prevention, we may need to verify your identity before fulfilling requests. Some information may be retained where required or permitted by law (for example, billing records).

8. Third-Party Services

YCS may link to third-party services or integrations. We are not responsible for their privacy practices.

If you enable an integration, data may be shared with that third party at your direction. Your use of third-party services is governed by their terms and policies.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

YourCloudServer
Email: support@yourcloudserver.com
Website: https://yourcloudserver.com